Search Results

• Conceptual new service development model

  Ilona Skačkauskienė, Asta Radzevičienė, Povilas Švogžlys

  DOI https://doi.org/10.3846/bm.2018.34

  Page 1-10
  

  2018-01-01

• Peculiarities of service delivery in the context of changes caused by the external environment

  Ilona Skačkauskienė , Virginija Leonavičiūtė , Sigita Bytautė

  DOI https://doi.org/10.3846/bm.2024.1255

  Page 1-8
  

  2024-03-18

• Methods of service quality assessment – preliminary results of survey for enterprises

  Manuela Ingaldi

  DOI https://doi.org/10.3846/bm.2018.46

  Page 1-9
  

  2018-01-01

• Challenges with efficiency metrics and possible solutions while using Lean methodology in service industry

  Svetlana Kocerova, Henrijs Kalkis, Zenija Roja

  DOI https://doi.org/10.3846/bm.2026.2545

  Page 617–625
  

  2026-08-14

• Customer service quality in B2B market from the buyer’s perspective

  Vladimira Vlckova, Lucie Podskubkova

  DOI https://doi.org/10.3846/bm.2018.40

  Page 1-9
  

  2018-01-01

• Planning actions of new service technology creating

  Rolandas Drejeris, Živilė Tunčikienė

  DOI https://doi.org/10.3846/bm.2014.058

  Page 1-8
  

  2014-01-01

• Factors determining the competitiveness of medical clinics and behavior characteristics of consumers in Georgia

  Nino Paresashvili, Nanuli Okruashvili , Ketevan Chitaladze , Teona Edzgveradze

  DOI https://doi.org/10.3846/bm.2026.2357

  Page 153–159
  

  2026-07-23

• From users to non-users: why improving satisfaction of competent public e-service users matters

  Anita Titova, Leonards Budniks, Janis Caune

  DOI https://doi.org/10.3846/bm.2026.2428

  Page 258–266
  

  2026-08-10

• Modelling process of new medical service ideas generation

  Rolandas Drejeris, Eglė Tvarijonavičienė

  DOI https://doi.org/10.3846/bm.2012.081

  Page 1-7
  

  2012-01-01

• Assessment of the airport service quality

  Arnoldina Pabedinskaitė, Viktorija Akstinaitė

  DOI https://doi.org/10.3846/bm.2014.080

  Page 1-10
  

  2014-01-01

• Model of Cyber physical system in the customer satisfaction of automobile industry in India

  Sibin James, Vladimirs Šatrevičs, Irina Voronova

  DOI https://doi.org/10.3846/bm.2022.736

  Page 1-11
  

  2022-02-09

• Management and intrinsic hurdles in the development process of integrated communication between service providers and consumers

  Aurelija Ulbinaite, Grazina Zdanovic

  DOI https://doi.org/10.3846/bm.2016.26

  Page 1-9
  

  2016-01-01

• Evaluation of services received in healthcare institutions

  Alma Čerkauskienė , Ieva Meidutė-Kavaliauskienė

  DOI https://doi.org/10.3846/bm.2023.1048

  Page 1-8
  

  2023-03-03

• Firm’s characteristics in international trade in services: the case of Estonia

  Riina Kerner

  DOI https://doi.org/10.3846/bm.2026.2390

  Page 818–824
  

  2026-08-18

• The value of customer service as a fundamental dimension of the business model of companies in the TFL sector, focused on sales revenue

  Katarzyna Dębkowska

  DOI https://doi.org/10.3846/bm.2016.74

  Page 1-8
  

  2016-01-01

• The influence of international cooperation on furniture manufacture's sector's loyalty to logistics service provider

  Ieva Meidutė-Kavaliauskienė, Eglė Rupulevičienė

  DOI https://doi.org/10.3846/bm.2014.090

  Page 1-10
  

  2014-01-01

• A conceptual framework for improving human-AI collaboration in customer service within South Africa’s financial sector

  Prince Baloyi, Getnet Fanta, Hannelie Nel

  DOI https://doi.org/10.3846/bm.2025.1539

  Page 1-9
  

  2025-03-02

• Developing a lifelong learning service model to enhance SME competitiveness in the green transition

  Anna Dunderfelt, Yulia Sergeeva, Anne-Marie Tuomala

  DOI https://doi.org/10.3846/bm.2025.1427

  Page 1-10
  

  2025-03-02

• Contemporary quality management model of professional services in B2C and B2B systems cooperation

  Dorota Klimecka-Tatar

  DOI https://doi.org/10.3846/bm.2018.41

  Page 1-10
  

  2018-01-01

• Opportunities to improve competitiveness for logistics service providers in the Baltic region

  Normunds Kozlovskis , Zane Driņķe, Rosita Zvirgzdiņa

  DOI https://doi.org/10.3846/bm.2023.1022

  Page 1-10
  

  2023-03-03

• How was the service sector in Lithuania affected through the COVID-19 pandemic?

  Milena Seržantė, Algimantas Pakalka

  DOI https://doi.org/10.3846/bm.2022.706

  Page 1-8
  

  2022-02-09

• SWOT analysis of digital transformation in electronic administrative services at the municipal level

  Margarita Bogdanova , Evelina Parashkevova , Nadezhda Veselinova , Elitsa Lazarova , Mariela Stoyanova

  DOI https://doi.org/10.3846/bm.2023.1007

  Page 1-9
  

  2023-03-03

• Strengthening role and resilience of business membership organizations (BMO) through membership benefits and delivered services

  Sigitas Brazinskas , Vida Pipirienė, Metasebia Timothiwos

  DOI https://doi.org/10.3846/bm.2023.960

  Page 1-9
  

  2023-03-03

• Evaluation of user experience in the internet space

  Margarita Išoraitė

  DOI https://doi.org/10.3846/bm.2026.2297

  Page 235–240
  

  2026-07-24

• Performance improvements of tax and customs authorities. Case study: Latvia

  Mara Petersone, Karlis Ketners

  DOI https://doi.org/10.3846/bm.2016.01

  Page 1-9
  

  2016-01-01