Search Results

• Model of Cyber physical system in the customer satisfaction of automobile industry in India

  Sibin James, Vladimirs Šatrevičs, Irina Voronova

  DOI https://doi.org/10.3846/bm.2022.736

  Page 1-11
  

  2022-02-09

• Customer service quality in B2B market from the buyer’s perspective

  Vladimira Vlckova, Lucie Podskubkova

  DOI https://doi.org/10.3846/bm.2018.40

  Page 1-9
  

  2018-01-01

• The role of AI-powered chatbots in enhancing customer experience: systematic literature review

  Taley Muhammad, Yulia Stukalina

  DOI https://doi.org/10.3846/bm.2025.1482

  Page 1-8
  

  2025-03-02

• A conceptual framework for improving human-AI collaboration in customer service within South Africa’s financial sector

  Prince Baloyi, Getnet Fanta, Hannelie Nel

  DOI https://doi.org/10.3846/bm.2025.1539

  Page 1-9
  

  2025-03-02

• The value of customer service as a fundamental dimension of the business model of companies in the TFL sector, focused on sales revenue

  Katarzyna Dębkowska

  DOI https://doi.org/10.3846/bm.2016.74

  Page 1-8
  

  2016-01-01

• The application of QFD and Kano model for the improvement of product document management

  Kristine Broka , Galina Robertsone

  DOI https://doi.org/10.3846/bm.2024.1197

  Page 1-9
  

  2024-03-18

• Contemporary quality management model of professional services in B2C and B2B systems cooperation

  Dorota Klimecka-Tatar

  DOI https://doi.org/10.3846/bm.2018.41

  Page 1-10
  

  2018-01-01

• Study of competitive advantages of retail company in Lithuania

  Margarita Išoraitė, Gediminas Dubauskas

  DOI https://doi.org/10.3846/bm.2022.779

  Page 1-8
  

  2022-02-09

• Research on the use of AdTech in FinTech companies

  Akvilė Gustaitė, Algita Miečinskienė

  DOI https://doi.org/10.3846/bm.2022.841

  Page 1-7
  

  2022-02-09

• How to develop an effective product training? Design for Six Sigma application case

  Marcin Nakielski, Grzegorz Ginda

  DOI https://doi.org/10.3846/bm.2023.1036

  Page 1-7
  

  2023-03-03

• Study of the impact of sensory marketing on consumer behavior

  Margarita Išoraitė , Daiva Aktas

  DOI https://doi.org/10.3846/bm.2024.1172

  Page 1-9
  

  2024-03-18

• A model of implementing lean logistics principles in Lithuanian transport enterprises

  Aidas Vasilis Vasiliauskas, Ieva Macijauskytė, Rolandas Vitkūnas, Virgilija Zinkevičiūtė, Jelena Pavlova

  DOI https://doi.org/10.3846/bm.2014.096

  Page 1-9
  

  2014-01-01

• Organisational resilience conceptual model: A systems thinking approach

  Dumisani Manzini , Rudolph Oosthuizen , Hilda Chikwanda

  DOI https://doi.org/10.3846/bm.2024.1228

  Page 1-12
  

  2024-03-18