Search Results

• Model of Cyber physical system in the customer satisfaction of automobile industry in India

  Sibin James, Vladimirs Šatrevičs, Irina Voronova

  DOI https://doi.org/10.3846/bm.2022.736

  Page 1-11
  

  2022-02-09

• Real-time customer communication in e-commerce: improving customer experience, satisfaction and loyalty

  Taley Muhammad, Yulia Stukalina

  DOI https://doi.org/10.3846/bm.2024.1162

  Page 1-7
  

  2024-03-18

• The role of AI-powered chatbots in enhancing customer experience: systematic literature review

  Taley Muhammad, Yulia Stukalina

  DOI https://doi.org/10.3846/bm.2025.1482

  Page 1-8
  

  2025-03-02

• Relationship with customers: empirical research on networking in pharmacies business

  Zuzana Pecinova, Zuzana Ehlova

  DOI https://doi.org/10.3846/bm.2012.057

  Page 1-10
  

  2012-01-01

• The influence of customer perceived ethicality on customer loyalty and trust

  Indrė Radavicienė, Ignas Dzemyda

  DOI https://doi.org/10.3846/bm.2014.020

  Page 1-10
  

  2014-01-01

• Preference of forms of customer loyalty programs by clients of internet pharmacies

  Hana Lostakova, Marketa Curdova

  DOI https://doi.org/10.3846/bm.2012.110

  Page 1-8
  

  2012-01-01

• The application of QFD and Kano model for the improvement of product document management

  Kristine Broka , Galina Robertsone

  DOI https://doi.org/10.3846/bm.2024.1197

  Page 1-9
  

  2024-03-18

• Enhancing green sustainable growth through green innovation: the moderating role of perceived marketplace influence

  Cong Duc Tran, Thi Van Trang Tran, Trieu Vy Lam, Thi Thu Hang Tran

  DOI https://doi.org/10.3846/bm.2025.1492

  Page 1-10
  

  2025-03-02

• Framework for evaluating the relationship between the omnichannel online sales approach and performance outcome in the case of niche products

  Viktorija Urbaitytė, Aurelija Ulbinaitė

  DOI https://doi.org/10.3846/bm.2020.563

  Page 1-14
  

  2020-04-01

• Customer service quality in B2B market from the buyer’s perspective

  Vladimira Vlckova, Lucie Podskubkova

  DOI https://doi.org/10.3846/bm.2018.40

  Page 1-9
  

  2018-01-01

• Implementation of Lean thinking in a higher education institution: an overview of problems and countermeasures

  Aurelija Ulbinaitė , Gabrielė Šimoliūnaitė

  DOI https://doi.org/10.3846/bm.2024.1196

  Page 1-13
  

  2024-03-18

• A conceptual framework for improving human-AI collaboration in customer service within South Africa’s financial sector

  Prince Baloyi, Getnet Fanta, Hannelie Nel

  DOI https://doi.org/10.3846/bm.2025.1539

  Page 1-9
  

  2025-03-02

• Industry 4.0 technologies enablement in marketing activities of SMEs to fulfill customers’ needs for personalization: a systematic review

  Evelina Blažinauskytė , Vytautas Dikčius

  DOI https://doi.org/10.3846/bm.2023.1047

  Page 1-9
  

  2023-03-03

• Didigitalization as an enabler of business model dynamics

  Mariana Tesařová, Aleš Krmela, Iveta Šimberová

  DOI https://doi.org/10.3846/bm.2020.562

  Page 1-11
  

  2020-04-01

• The concept of builder and its liability for the quality of the construction works in Lithuanian construction law

  Renata Cibulskienė, Sigitas Mitkus

  DOI https://doi.org/10.3846/bm.2016.30

  Page 1-9
  

  2016-01-01

• CRM and its results in Czech small and medium companies

  Halina Starzyczna, Michal Stoklasa, Pavlina Pellesova

  DOI https://doi.org/10.3846/bm.2016.37

  Page 1-9
  

  2016-01-01

• Operational customer experience domains in phygital retail settings: a domain-based framework for managerial decision-making

  Jurga Vestertė

  DOI https://doi.org/10.3846/bm.2026.2376

  Page 358–371
  

  2026-08-11

• Study of competitive advantages of retail company in Lithuania

  Margarita Išoraitė, Gediminas Dubauskas

  DOI https://doi.org/10.3846/bm.2022.779

  Page 1-8
  

  2022-02-09

• The influence of IoT data input on B2B marketing effectiveness under the prism of internal teams’ contribution towards loyalty and satisfaction

  Dmitrii Nikolaev

  DOI https://doi.org/10.3846/bm.2023.978

  Page 1-7
  

  2023-03-03

• Outsourcing as a measure seeking for cost reduction in public health care sector: Lithuanian case

  Ligita Gaspareniene, Rita Remeikiene, Grazina Startiene

  DOI https://doi.org/10.3846/bm.2014.060

  Page 1-8
  

  2014-01-01

• The value of customer service as a fundamental dimension of the business model of companies in the TFL sector, focused on sales revenue

  Katarzyna Dębkowska

  DOI https://doi.org/10.3846/bm.2016.74

  Page 1-8
  

  2016-01-01

• Contemporary marketing personalization through clustering approach

  Jevgēnija Glazunova , Deniss Ščeulovs

  DOI https://doi.org/10.3846/bm.2024.1221

  Page 1-8
  

  2024-03-18

• Assessment of impact of format of retail internationalization on consumer attitude

  Elzė Rudienė, Mangirdas Morkūnas, Viktorija Skvarciany

  DOI https://doi.org/10.3846/bm.2018.08

  Page 1-9
  

  2018-01-01

• Artificial intelligence: challenges and benefits for business

  Milena Kirova , Miroslava Boneva

  DOI https://doi.org/10.3846/bm.2024.1277

  Page 1-8
  

  2024-03-18

• The user experiences design theoretical and practical aspects

  Margarita Išoraitė , Laima Steiblienė , Gitana Mečėjienė

  DOI https://doi.org/10.3846/bm.2024.1168

  Page 1-7
  

  2024-03-18