Search Results

• Ensuring consumer satisfaction with chatbots in the Baltic States

  Iveta Linina, Rosita Zvirgzdina, Velga Vevere

  DOI https://doi.org/10.3846/bm.2022.733

  Page 1-6
  

  2022-02-09

• The role of AI-powered chatbots in enhancing customer experience: systematic literature review

  Taley Muhammad, Yulia Stukalina

  DOI https://doi.org/10.3846/bm.2025.1482

  Page 1-8
  

  2025-03-02

• A conceptual framework for improving human-AI collaboration in customer service within South Africa’s financial sector

  Prince Baloyi, Getnet Fanta, Hannelie Nel

  DOI https://doi.org/10.3846/bm.2025.1539

  Page 1-9
  

  2025-03-02

• Real-time customer communication in e-commerce: improving customer experience, satisfaction and loyalty

  Taley Muhammad, Yulia Stukalina

  DOI https://doi.org/10.3846/bm.2024.1162

  Page 1-7
  

  2024-03-18