Feasibility study on transport enterprises' quality improvement

Abstract

Striving for competitive advantage Transport Enterprises are obliged to determine and improve its performance quality. The article analyzes the concepts of Quality Management and processes, the main methods of Quality improvement and its applications in Transport Enterprises. The content analysis of Transport Enterprises‘ web pages made it possible to identify the most popular Quality Management Systems applied and other means of Quality assurance. The article provides an analysis of Transport En- terprises‘ Quality Improvement possibilities and a tool designed for performance improvement and evalu- ation on the basis of EFQM model. The provided tool undergone approbation in Transport Enterprise by the means of several iterations, which provides prerequisites for determination of usability and applicabil- ity of designed method in Transport sector.