Integrating balanced scorecard and analytic hierarchy process for value creation in ICT company

Abstract

The ambition of the article is to introduce and demonstrate a method that could easily connect directly the various performance measures of a Balanced Score Card (BSC) with the stated goals and objectives of any company in order to create value. Specifically, it explains detail how the multicriteria method of Analytical Hierarchy Process (AHP) could practically facilitate this connection. It analyses how a company could arrange the various performance criteria in such a way that could be capable of controlling its stated goals and objectives through the implementation of its strategy. This paper starts with a literature review concerning the two methods, BSC and AHP, and then proceeds to the formation of the proposed framework.