The expression of organizational silence factors in educational institutions

Abstract

Improving an organization and adapting to changing conditions in a competitive environment depends on the ability of employees to freely express their knowledge, desires, suggestions and initiatives about change and development within the organization. If employees do not have these opportunities or feel uncomfortable in their work environment, organizational silence can occur. This phenomenon has negative consequences for the individual and for the quality of the services which organizations provide. The quality of services is particularly important for the education sector, because these services are provided to every citizen of the country. Therefore, the purpose of this article is to investigate the occurrence of factors of organizational silence in educational institutions based on scientific sources, their analysis and empirical research. The survey was conducted in three educational institutions (X1, X2, X3 – institutions wished to remain confidential). Multi-criteria TOPSIS method was used for data analysis of empirical research. There was found that the factors of organizational silence are different in the three educational institutions. For this reason, we can assume that much wider research is needed for each educational institution to investigate the causes and effects of organizational silence.