The evaluation of the knowledge management‘s processes in manufacturing sector

Abstract

The conception of knowledge management, theoretic side of knowledge management and the results of the research on evaluation of the knowledge management in manufacturing sector of metal products are produced in this article. The evaluation identified the problematic areas in manufacturing sector of metal products which must be improved seeking to increase profit and competitiveness of organisations, quality of products and services, loyalty of employees and consumers. The results of evaluation showed that the most difficult process implemented in practice of knowledge management in organisations is knowledge development. This situation happened, because knowledge management is a new area, so the evaluation given in this article is helping to identify the main factors and criteria which are necessary for the successful knowledge management in manufacturing sector of metal products and show to the manuals the importance of knowledge management and problematic areas which should be improved first.