Linina, Iveta, Rosita Zvirgzdina, and Velga Vevere. “Ensuring Consumer Satisfaction With Chatbots in the Baltic States”. International Scientific Conference “Business and Management” 12 (February 9, 2022): 1–6. Accessed November 5, 2026. https://conferences.vilniustech.lt/index.php/BM/article/view/442.