INGALDI, Manuela. Methods of service quality assessment – preliminary results of survey for enterprises. International Scientific Conference “Business and Management”, [S. l.], v. 10, p. 1–9, 2018. DOI: 10.3846/bm.2018.46. Disponível em: https://conferences.vilniustech.lt/index.php/BM/article/view/542. Acesso em: 5 nov. 2026.