LININA, Iveta; ZVIRGZDINA, Rosita; VEVERE, Velga. Ensuring consumer satisfaction with chatbots in the Baltic States. International Scientific Conference “Business and Management”, [S. l.], v. 12, p. 1–6, 2022. DOI: 10.3846/bm.2022.733. Disponível em: https://conferences.vilniustech.lt/index.php/BM/article/view/442. Acesso em: 13 sep. 2026.