MUHAMMAD, Taley; STUKALINA, Yulia. Real-time customer communication in e-commerce: improving customer experience, satisfaction and loyalty. International Scientific Conference “Business and Management”, [S. l.], v. 14, p. 1–7, 2024. DOI: 10.3846/bm.2024.1162. Disponível em: https://conferences.vilniustech.lt/index.php/BM/article/view/80. Acesso em: 5 nov. 2026.