BALOYI, Prince; FANTA, Getnet; NEL, Hannelie. A conceptual framework for improving human-AI collaboration in customer service within South Africa’s financial sector. International Scientific Conference “Business and Management”, [S. l.], v. 15, p. 1–9, 2025. DOI: 10.3846/bm.2025.1539. Disponível em: https://conferences.vilniustech.lt/index.php/BM/article/view/1341. Acesso em: 13 sep. 2026.