MUHAMMAD, Taley; STUKALINA, Yulia. The role of AI-powered chatbots in enhancing customer experience: systematic literature review. International Scientific Conference “Business and Management”, [S. l.], v. 15, p. 1–8, 2025. DOI: 10.3846/bm.2025.1482. Disponível em: https://conferences.vilniustech.lt/index.php/BM/article/view/1335. Acesso em: 25 jul. 2026.