DĘBKOWSKA, Katarzyna. The value of customer service as a fundamental dimension of the business model of companies in the TFL sector, focused on sales revenue. International Scientific Conference “Business and Management”, [S. l.], v. 9, p. 1–8, 2016. DOI: 10.3846/bm.2016.74. Disponível em: https://conferences.vilniustech.lt/index.php/BM/article/view/590. Acesso em: 13 sep. 2026.