TITOVA, Anita; BUDNIKS, Leonards; CAUNE, Janis. From users to non-users: why improving satisfaction of competent public e-service users matters. International Scientific Conference “Business and Management”, [S. l.], v. 16, p. 258–266, 2026. DOI: 10.3846/bm.2026.2428. Disponível em: https://conferences.vilniustech.lt/index.php/BM/article/view/2428. Acesso em: 13 sep. 2026.